Book with confidence

Since the start of Yellow Zebra, we have highly valued your confidence in booking with us. Anticipating Covid-related concerns about travel, we made changes aimed at keeping that confidence intact – and those changes are still in place today.

As always, book with us and you’ll experience the ‘YZ difference’ – we use genuine experts to design your safari, while our background support sets the industry standards throughout your time away. It’s this approach that has established us as the leading safari tour operator on Trustpilot and has led to YZ’s being named Europe’s Leading Safari Tour Operator at the World Travel Awards for the last six years in a row.

Effective for every new booking from 15th August 2020, we’ve come up with revised terms for our clients. Below, you’ll find our updated ‘Top Four Reasons’ to book with confidence with YZ.

Financial security – YZ credit or postponement

At the point of your final payment – just over two months before travel – we’ll discuss your booking with you. If British FCO (Foreign and Commonwealth Office) restrictions are in place to prevent you from travelling, we’ll offer you the option to postpone your trip, or to receive a YZ credit note for the sum of your deposit.*

Flexibility in booking

We’ve always strived to be as flexible as possible, an aim that has become particularly important during Covid times. If necessary, we’ll help wherever we can to negotiate terms with camps and lodges that bring you the confidence you need to book your safari. You can rely on YZ.

Our Chief Medical Officer

YZ’s CMO is the most highly trained parks doctor in the industry and on call for clients 24/7. For help with anything from an upset stomach to the most serious of incidents, just contact our CMO should you need expert medical advice and support while you’re on holiday. We do not know of another safari tour operator that offers this service. That’s the YZ difference again!

Health & Safety

Of course, every lodge or camp we sell is scrutinised by our experts to ensure it meets our standards. However, we also employ an internationally recognised independent company to perform H&S checks on each property in our portfolio. This, combined with the support of our CMO, makes for a level of client care not seen elsewhere in the industry. You really are in safe hands.

* Please note that YZ credit is valid for travel until the end of 2022. Also, please be aware that postponing a trip can result in additional costs, charged to you, due to yearly price rises in flights and accommodations, as well as changes to your time of travel (e.g. dry season is generally more expensive than green season for a safari).

More reasons to book with YZ

We appreciate that, now more than ever, our clients need to know we’re doing our utmost to keep you safe on safari. And we can reassure you that we’re continuing to consider your well-being every step of the way, from your very first enquiry to the moment you return from holiday. This is why we’re viewed by the safari industry as one of the leaders in our field.

Trustpilot’s Leading Safari Tour Operator

We are very proud to have been recognised as Trustpilot’s leading safari tour operator. Through Trustpilot, we’ve received almost 900 independent reviews! The site has awarded us its highest 5-star rating as a clear indication of just how well we look after our clients. You can read our reviews here.

Genuine expertise, our USP!

Every YZ safari is designed by genuine experts. Our safari specialists have worked as professional safari guides and camp managers, and many were born and raised in Africa. It’s their level of on-the-ground experience, with some of the best companies in the industry, that guarantees the finest safari design.

Our price promise

The YZ price promise ensures that our clients benefit from the best value in the industry. We offer a higher level of expertise and operational excellence than tour operators offering similar trips. However, if you find we’re more expensive than the competition, then 99 per cent of the time we’ll beat the price that you’ve received.

Europe’s Leading Safari Tour Operator, 6 years running

The World Travel Awards (WTAs), described by The Wall Street Journal as ‘the Oscars of the Travel Industry’, have named Yellow Zebra as Europe’s Leading Safari Tour Operator for six years in a row. Votes for WTAs come from the public and the travel industry, so each win has felt like a double honour. And we’re truly grateful for all the votes we’ve received.