My credit card includes travel insurance – is that enough?
Not usually! It is essential to check that you are satisfied with the amount of coverage included. Please contact your credit card company to verify what is and what isn’t covered. Remember, a good insurance policy involves getting you home in an emergency and also provides a minimum of $100,000 medical cover whilst you are in Africa. A lot of credit card insurance does not provide adequate cover and falls short of the figures mentioned above (see Medical treatment and repatriation).
Is medical coverage provided by national social insurance programmes or national healthcare systems in my country of residence valid in Africa?
National social insurance programmes, such as Medicare, and national healthcare systems, like the NHS, are unlikely to provide you with medical coverage. Please contact the relevant authority for further information.
I have private health insurance – is that enough?
It is unlikely that your private health insurance policy will provide you with adequate coverage. Please speak to your health insurance company about what is covered.
Can I buy travel insurance from Yellow Zebra Safaris?
No, Yellow Zebra does not sell insurance.
How much does travel insurance cost, and where can I compare policies?
The cost of travel insurance varies, as insurance companies will consider pre-existing health conditions, the length of the trip, the cost of the trip, and many other factors. We cannot legally advise clients on which policies are best, nor can we recommend any travel insurance companies or policies. However, to get an idea of where to begin your research, please take a look at the following:
Please note that we cannot take any responsibility for information provided on a third-party website.
Why is Yellow Zebra asking for my travel insurance details?
In the event of an emergency, Yellow Zebra and our suppliers will need to have access to the name of your travel insurer, policy number, and 24-hour emergency/claims number. We can then provide this information to emergency services so that you can receive the necessary treatment without delay.
I have already paid in full, so do I still need travel insurance?
It is a condition of booking with Yellow Zebra that you organise specialist travel insurance to cover your entire trip. Unfortunately, some clients have had to cancel prior to travel due to unforeseen circumstances, and because they had not yet taken out travel insurance they were unable to recoup their booking costs. Moreover, there have been cases of our clients being taken ill whilst in Africa and requiring treatment. We cannot stress enough how important it is for us to have your travel insurance details to hand, in order for us to assist you as quickly and efficiently as possible, should anything like this happen to you.
I’ve found a policy. Please can someone at Yellow Zebra review it with me?
Unfortunately, no – due to legal reasons we cannot review any insurance policy. It’s best that you contact the insurance company and review it with them, as they will have better knowledge of the policies they sell.
What if I don’t want insurance?
Arranging insurance is a condition of booking travel with Yellow Zebra and if you do not take out a travel insurance policy we reserve the right to cancel your vacation as per our Terms & Conditions.